What do you wish you had known as you grew your lecture-capture program from a single building to an entire department, campus or even system?
Five years ago, as the University of Colorado at Boulder was planning a lecture capture pilot, Duncan McBogg took a deep-dive and documented everything they would need to consider. Later, as the university’s Academic Technology Support department took their pilot campus-wide, he put his studies into practice and implemented strategies for better communication, documentation, security, analytics, content management and distribution.
Duncan has shared what he’s learned about what comes after the initial planning process and the realities of scaling a lecture capture initiative in a fact-filled ebook. Read it and you’ll see he leaves nothing to chance when it comes to creating policies and processes, setting expectations with your key stakeholders and how to plan for storage when usage takes off.
Read it to understand the eight critical pieces of strategic campus-wide deployment. Here's just a taste of what you'll learn:
- Customer communication
Success depends on clear and consistent communication with stakeholders prior to implementing the technology and service. Setting expectations not only benefits the customer, but the support team as well.
- Internal communication
You may have the best classroom capture support team in the world, but if they’re not effectively communicating with the AV design engineers and AV facilities support teams, the quality of the service is at risk. Establish clear roles and responsibilities for all internal stakeholders, and plan to review and revise them on an ongoing basis.
- Quality assurance
Why is this important? So you can keep your job! If the service is fraught with failure, it will lose its usefulness, value and credibility. Eventually administrators will take notice and look elsewhere for value creation.
- Administrative leadership and dedicated staffing
This leads to clarity, consistency and empowerment.
- Service promotion
If you don’t tell anyone about the success of the program and its value-add to students and faculty, how will they know or care? Once the lecture capture program is in a position to grow, you need to promote the service in order to help it do so.
- Reporting and analytics
It’s important to paint a picture of lecture capture usage data so decision makers and users understand its value. The picture you paint can change over time, but not if it doesn’t exist. Data also gets stakeholders on the same page, both literally and figuratively.
- Content management and distribution
Capturing lectures without a clear and long term storage plan can lead to a situation where storage space can’t keep up with a rise in demand.
- Security and legal considerations
If you’re not a lawyer, get to know one, or have your leadership begin the conversation sooner than later! Try to cover yourself as much as possible; notify your students early and often about lecture capture, encourage faculty to add policy content to their syllabus, etc. In security and legal considerations, knowledge is power. Learn your campus’s policies so you can inform your customers.
Download the full ebook here to learn everything you need to consider when strategically scaling your lecture capture deployment.