Systems Engineer

Position Location

Madison, WI

Hours:  10:00am - 7:00pm

Primary Purpose

Supports the Mediasite product line in terms of remote installations, configurations, maintenance and support of server and client hardware. 

General Responsibilities

• Provides support via telephone and email for end users, resellers and internal sales people.
• Research & resolve technical issues.
• Document solutions to problems.
• Assist other departments with special projects and other duties as needed.

Experience & Qualifications

• Effective verbal and written communication skills are necessary.
• Previous customer service experience a plus.
• Experience researching technical solutions via the internet a plus.
• Familiarity with SQL Server preferred.
• Familiarity with using IIS & Windows Media Services as streaming servers preferred.

Education

Bachelor's degree in a related field or equivalent professional license preferred.