NHS Lanarkshire

NHS Lanarkshire delivers training to doctors around the clock with Mediasite.

NHS Lanarkshire delivers training to doctors around the clock with Mediasite. NHS Lanarkshire (NHSL) needed to communicate timely treatment information to doctors in three hospitals without interfering with patient care. Serving more than 553,000 patients, the health organization could not provide training at a convenient time for everyone. Professionals who couldn’t attend the scheduled presentation had trouble accessing the information at a later time. NHSL turned to Mediasite for a webcasting technology that would allow doctors to fulfill their primary duty to the patient through both direct care and new training.

NHSL now offers training through Mediasite to all of the hospitals in the city. It combines the technology with videoconferencing, and trainers no longer have to travel among the organization’s three locations. Doctors can access important information without interrupting their clinical duties, and training is more standardized. NHSL hopes to capture and distribute presentations on a national level, improving health training and care throughout Scotland.

At a glance

  • Organization need to train staff at three hospitals without taking time away from patient care

  • Mediasite integrates training into clinical service by delivering information at a time best suitable to the individual

  • Training content standardized and delivered cost-effectively to multiple locations

  • The need for trainers to travel to multiple locations to repeat the same training session is eliminated, resulting in considerable savings each year on travel costs and already-pressed staff time

Challenge

With the demand for trained healthcare personnel continuing to increase, NHSL faced two training challenges: keeping doctors informed on the latest treatment information and providing this information in a way that did not interfere with the actual treatment of patients.

“As a health board recognized for its accomplishments and patient care, it is important that we continue to make available training and programs which enrich education and training for our medical staff,” said Michael McConnell, information technology manager for the Department of Medical Education within NHS Lanarkshire. “Only through the exchange of knowledge will we continue to be able to provide high caliber medical care.”

Previous training sessions within the Accident and Emergency Department were not being recorded or archived. Under the direction of Dr. Hazel Scott, director of medical education, the challenge was to capture this training and make it available to medical trainees unable to attend the training held at traditional times. Departmental and Ward duties took priority, but briefings on procedures and treatments still needed to happen at a time convenient for medical staff.

“Doctors find it very difficult to be released from their day-to-day duties,” said Dr. Scott. “Their primary duty always is first to the patient, yet sharing new findings and information is also important because it indirectly impacts the treatment and care of our patients.”

Solution

NHSL selected Mediasite by Sonic Foundry and began immediately using the technology to capture training and informational sessions conducted on-site and at other local hospitals. The Department of Medical Education now leads the management of NHSL’s Mediasite programs and offers presentations to all three acute hospitals located in Lanarkshire.

“Capturing training sessions allows us to develop a library of presentations that can be delivered in an ad-hoc fashion and across multiple locations, and, when required, combined with videoconferencing for discussion,” said McConnell. “With Mediasite we save on trainer time which would otherwise be required to deliver training on each of our three acute sites. In addition, staff not available to attend the training due to clinical commitments then views presentations at times that are more convenient to them. This ensures we deliver the training required but with minimal interruption to clinical service. It also enables us to standardize the training given across the three sites. With the technology now established we plan to widen the department list and specialties to encompass other vital teaching areas, such as pediatrics.”

Result

On average, the health board is capturing two to three trainings per month with plans to expand as the demand from hospital staff continues to increase. NHSL delivers these training sessions across multiple hospital sites simultaneously without a presenter needing to make several trips to each location.

“These savings in time and money are vital to the future of delivering medical training within the constraints of reduced working hours created by the European Working Time Directive, service demands and limited numbers of teaching staff,” said McConnell. “Without Mediasite, we would not be able to sustain the quality of the shared programs on all three sites and would expect that several trainees would miss training altogether.”

Mediasite has met NHSL’s need for a web communication system that is both easy to use and automatically delivers high quality presentations on-demand, at any time. In the future, NHSL working in association with NHS Education hopes to make Mediasite content available via podcasts and to record national health events and publish them on a related web site for trainees throughout Scotland to view.

In addition, NHSL is now extending the use of Mediasite to capture key continuing professional development events for senior medical staff. The web service, making these available to staff at times best suitable to them, will allow training to be blended into clinical service rather than competing with it.

“Mediasite has overcome our prior limitations of making trainings available to people that previously couldn’t attend and has opened up new opportunities to deliver training outside of traditional teaching times,” said McConnell. “As a result we are better preparing medical staff for the situations they may encounter on a daily basis, supporting them in their aim to deliver excellent healthcare to our patients.”

About NHS Lanarkshire

NHS Lanarkshire is a hospital network comprised of three acute hospitals, Hairmyres Hospital, Monklands Hospital and Wishaw General Hospital, responsible for improving the health of more than 553,000 people living within the North and South Lanarkshire communities of Scotland.

NHSL has positioned itself on the front line of medicine as one of Scotland’s leading healthcare organizations. As well as core specialty departments within the hospitals, including excellent maternity facilities, there are state of the art accident and emergency (A&E) units that provide a range of specialist medical and surgical services. Primary health care is provided in the community and includes general practitioners, dentists, pharmacists, health visitors and a wide range of health professionals.