This month, as companies across the country celebrate customer support, we’re highlighting what sets our support team apart and introducing you to some of the smiling faces on the other end of the lines.
Today, I’d like to introduce you to Adam Snow, Mediasite Community Manager, who’s been with Sonic Foundry since August.
Q: What is the Mediasite Community?
A: The Mediasite Community is a great resource for customers. It houses all our Mediasite U live webinars and training videos. It is also a great place to ask any questions about our products. You get a quick response from staff and other customers.
One of our most popular features is called Share an Idea. Customers can suggest a feature or change they’d like to see in Mediasite, and other community members can vote on the ideas to help get them into our development track.
Q: What opportunities are there for in-person meet-ups?
A: We host many regional chapter events and summits across the U.S. and around the world, as well as our annual flagship user conference. These events give current customers the opportunity to learn from our experts and learn what’s coming next in our pipeline. They also get to meet other colleagues and hear how others are using Mediasite.
Just this fall alone we're hosting chapter meetings in the Netherlands, Southern California, Canada and the Carolinas.
Q: What sets the Mediasite Community apart?
A: Our online community is really the only fully interactive community in the industry. Not only are our customers able to access great resources and get training exercises, but they also have the ability to interact with other customers and our staff to get answers to their questions and share their thoughts.
Q: What makes our customers unique?
A: They’re very engaged. They’re always willing to share their stories and help their peers. They’re also very passionate about their Mediasite deployments. They help drive innovation of Mediasite.
Q: What do you like best about working at Sonic Foundry?
A: The relaxed environment, both with the staff and the customers. We have a fantastic marketing team that, along with the active customer base, makes the Community a pleasure to work with.
Q: When you’re not working, where can we find you?
A: When I’m not working I’m probably chasing my 2-year-old son Owen around, whether that be at the park or anywhere else he likes to go. He takes up most of my time. We will soon be adding a daughter to our family. My wife is expecting in early November.
Q: What are you currently watching?
A: We watch a lot of Shameless on Netflix.
Q: What are you currently reading?
A: I don’t have a lot of time for reading. Most of what I read is every children’s book every created. My son is very into books.
Q: What is your favorite movie?
A: That is a very close race between Office Space and Caddyshack. I’m not sure I could pick a favorite.
Q: What’s a little known fact about you?
A: I am an avid golfer. I spent seven years working at the Texas Golf Association, and I still like to play in my free time. I had a hole-in-one when I was 14 years old.