Photo: A Mediasite user talks to tech support during 1:1 Guru Time at last year's user conference Unleash.

We care about our customers and want to be there for them to make their Mediasite integrations as smooth and seamless as possible. If you’ve got a question, we’ve got your answer. But don’t just take our word for it. Check out what some of your fellow Mediasite users have to say about our tech support. 

  • Carmelo Lopez Portilla from the European Molecular Biology Laboratory has been using Mediasite for two years to deliver live and on-demand conferences and classes to the laboratory and the public. 

    “Thanks to the constant improvement of Mediasite (version 6.1 is a must) and the great support from the Sonic Foundry team we are managing to bring the future of science to the rest of the world. We’re even able to stream mobile devices with Mediasite, making life easer for all,” the desktop and network support engineer said. 

  • Adam Kelley, IT Engineer at University of Maryland – College Park, uses Mediasite to deliver classes to students who aren’t able to physically be on campus. The distance students receive the same quality experience as the traditional classroom students, and Mediasite allows the school to enroll hundreds of additional students online without needing extra faculty or staff. 

    “Years ago when I first started using Mediasite, I was surprised at the level of support I received,” Adam said. “From complex system setup assistance to basic troubleshooting, Sonic Foundry support has always been an invaluable resource. I would highly recommend all who use Mediasite to take advantage of Sonic Foundry’s Customer Assurance to assist in their deployment, maintenance and troubleshooting of their particular Mediasite setup.”

  • For Eric Capozzoli, Project Manager, Media Technology & Production from the Perelman School of Medicine at the University of Pennsylvania, Mediasite tech support helped him seamlessly migrate to Mediasite 6.0. 

    “Thank you to the support staff for their efficient and continued efforts in helping us upgrade to Mediasite 6.1. I have bombarded tech support with questions over the past few weeks and I’m greatly appreciative of their consistent and timely support efforts,” he said. 

We can help you, too.

To register for the Customer Assurance Portal, visit