Customer Assurance

Top-notch, responsive webcasting support services

Always count on our team for unsurpassed support and maintenance services. Mediasite Customer Assurance gives you peace of mind knowing that you have access to our expertise, technical skills and latest updates for your Mediasite software. Our responsive support team is solely committed to the success of your Mediasite solution and resolving your technical issues quickly and professionally. Your annually renewable Customer Assurance plan provides:

  • Software updates
  • Prioritized technical support
  • 24/7 access to your customized and protected Customer Assurance Portal
  • Online catalog of mediasited tutorial-style training modules
  • Expanded Mediasite Recorder warranty
  • Advanced Recorder replacement (within Continental US only)