Troubleshooting Windows playback: Media Player settings

KBA10594

Versions: 4.0, 4.1, 4.1.1, 4.2, 4.3, 5.0, 5.0.1, 5.0.3, 5.0.4, 5.0.5, 5.1, 5.2, 5.3

Last Reviewed: 01/05/2010

Issue:

If you are unable to view Mediasite presentations, try adjusting the settings below.

Close your web browser and launch Windows Media Player (this is usually available under the All Programs option on the Windows Start menu). In Windows Media Player, go to Tools --> Options; in newer versions of Windows Media Player you may have to right click next to the Now Playing button in order to access the Tools menu.

Solution(s):

• On the Player tab, check the Connect to the Internet box.
  
  
  
  


• On the Network tab, check the RTSP/UDP, RTSP/TCP, and HTTP boxes, and configure the streaming proxy settings if applicable.
  
  
  
  


• On the Performance tab, select Choose connection speed and the appropriate connection speed.