How to Facilitate Live Online Training - Techniques for Adult Learning Engagement
The concept of just-in-time training is not new. Live online training is used to reach people across time and distance. But how do you keep those viewers engaged? How do you make sure they are with you, and will come back for more? And how do you keep your sanity in the process?
After two years of research on what their audience liked and disliked about online training, the clever people at Hunter Douglas Window Fashions have reached a new level of engagement, breaking down the process into pre-, during and post-event phases with defined roles and outcomes for the training team, presenters and the audience.
With the Mediasite webcasting platform as their technology engine, they’ve built a hot rod online training program, complete with LMS integration. From refresher courses to product launches, HR training to internal company meetings, over the last 2+ years they’ve trained over 8,500 people via live streaming webcasts, and the positive feedback is off the charts.
Join Traci Adolph, Manager of Training at Hunter Douglas, as she takes you under the hood
of her online training webinar machine: equal parts tech, people and process. She’ll answer your live questions and discuss:
- What do adult learners love and hate about live online training?
- What is the process surrounding each webcast that ensures a smooth and successful performance?
- What are the keys to maximizing the live attendance and attention of adult learners?
- How does camera angle affect engagement, and what easy camera tricks take your studio environment from flat to fab?
- Why is it important to survey your audience, beyond just taking the pulse of how it went?
- Presented By:
Traci Adolph is Manager of Training at Hunter Douglas Window Fashions in Broomfield, Colorado - the leader in the window coverings industry. She started in 1995, and after two years of working in fabrication, she moved to the Customer Education & Development Group as a Database Administrator. Within a year, she helped develop the award winning Professional Installer Program and not long after traveled with the Installer training team for over seven years. In 2009, Traci started looking for alternative ways to reach customers, without having to leave the office. Webcasts became a side project that she spent many off hours developing until it was a successful endeavor for Hunter Douglas and their customers. Within two years, Traci and the Webcast Team trained thousands of dealers, from local to international, and recently received an industry award for the online training program. Currently, Traci continues to manage both the Professional Installer Program and all Hunter Douglas Webcasts.
- Moderated By:
Erica St. Angel
Erica St. Angel, VP of Marketing for Sonic Foundry, oversees the company's community-building initiatives, including its annual user conference, user group and social media strategy. Her unique background blends almost 20 years of corporate, public information and political campaigns, with an emphasis on measuring outcomes and increasing customer engagement. Erica has been involved in hybrid event planning for 5 years, and is a regular speaker on blended meeting tips and tech at events and webinars. Her work has earned both industry and marketing awards, including the Forrester Groundswell Award for the use of social technology at UNLEASH, Sonic Foundry's user conference - a hybrid meeting that leveraged social media and webcasting to increase attendance by 15 percent and achieve 10-fold conference ROI.